Assistance Center
Here you can find answers to frequently asked questions
Main
What is topminer.biz?
Topminer.biz is an asset management company. Created by a group of specialists in the field of digital assets and high-performance virtual businesses, it aims to invest funds in the best places to obtain benefits.
Our job is to deliver the funds to specialists in the field of investments, we are in charge of selecting the best resources and strategies to get the most out of it.
The profits obtained are divided between the clients, the traders, the company and an insurance fund to be able to replace any small losses obtained. This way it is a win-win cooperation for everyone.
Who is on the company's team?
The development of the platform was initiated in late 2023, early 2024. by an Australian businessman and CEO of topminer.biz, Charles McKenzie, originally from Australia.
Charles McKenzie graduated from Boston University and held leading positions in prestigious companies such as Autodesk and Microsoft. Jacob Brown has extensive experience in organizing teams for startups, as well as an experienced Risk Management specialist.
The company's CTO, Matteo Alzamora, is an experienced Back End developer with many years of experience. He has worked in senior IT positions of well-known companies such as Valve, Electronic Arts and Gopro.
Felix Reynolds graduated from Melbourne University, received a master's degree and now teaches applied programming at several universities in Australia. He was the founder of several successful cryptocurrency startups.
Everett Booth CFO is a very experienced and successful financier who has led several companies to financial success after a long downtime. Studied at Imperial College of London. He held a senior position at the Commonwealth Bank of Australia.
The company's CMO, Loraine Houston, from Perth, Australia, graduated from Sydney University. Loraine Houston has worked for companies such as Visa and the Australian mobile operator Telstra. Has extensive experience in running large-scale advertising companies.
Head of HR, Paul Dorsey. He worked for Amazon and AT&T, well-known American companies. Since 2024, he has been in Australia and works at the topminer.biz. Yassin is an experienced HR specialist who has hired more than 1,500 people (ranging from basic staff to top managers) for various companies
How was the company created?
At the end of 2023, the CEO of the topminer.biz, Charles McKenzie, decides to create his own cryptocurrency startup project, topminer.biz.
In the Early 2025, more than 80% of the company's current staff was formed by Charles McKenzie, since the Early 2023, the company has been successfully operating with funds from private investors and the company's own funds without any loss of productivity.
What should I do if I do not know how to perform a certain action?
The most efficient and fastest way to solve any problem or question is by contacting our Customer Service on telegram, We are ready to help you 24 hours a day, 7 days a week.
Basic Details
What is the minimum deposit and withdrawal amount at topminer.biz?
The minimum deposit amount is:
• $10
The minimum withdrawal amount is:
• $3
All payment methods maintain a stable value on topminer.biz, The amount of USD in cryptocurrency that you recharge will always maintain the same value in USD regardless of price changes in external markets, the amount of USD in cryptocurrency that you withdraw will arrive in your wallet with the same value of USD withdrawn.
How long will it take for my deposit or withdrawal to be credited?
Our system works automatically, the deposit will be reflected in your account in just a few minutes.
Withdrawals are processed instantly, they will reach your wallet in 3 minute, although please note that withdrawal requests may take up to 48 hours in special cases.
Is there any commission for depositing or withdrawing?
For each withdrawal made, the payment processor charges depending on its blockchain network.
What can I earn if I share my referral link with my friends and family?
We offer a 1 level deep referral system, you can get a percentage of the deposit or rollover that your partner makes in our company, at LV1 you get 20% of the recharged amountt.
Do I need to have an active deposit to receive referral income?
No, you do not need to have a deposit in your account, when your partner makes a deposit you will automatically earn a profit and can withdraw it.
Settings
How many accounts can I register?
You can register a maximum 1 account, our team carefully monitors attempts to abuse our system, Any attempt at deception may result in suspension of your account and related accounts.
Is additional security available for my account?
You can enable 2FA (two-factor authentication) protection in your account settings, this will provide additional security to your account. You should keep your password in a safe place because there is no way to recover it if it is lost.
How can I change my password?
Go to the settings page in the dashboard. Enter your current password and set a new one. New password will be applied immediately.
How can I recover my password?
Click forgot password , enter your register e-mail and you'll receive your account information.
How can I change my Wallet address?
Go to the "Profile" page in the dashboard.